Cyro Senior Cyber Security Engineer

Location: Hybrid/Home
Type of Job: Permanent
Ref No: V11564

Cyro Cyber is looking for a real game changer in the Network Security space. Someone who can help lead Cyro in the ever changing world of network, cloud and hybrid security. Cryo looks to take the most complex of issues and apply the best technology to help clients achieve thier goals. This role is crucial to us doing that.

Role Profile

The role of the Senior Cyber Security Engineer within Cyber Security Services is to be the a senior technical resource to resolve complex technical design or service issues that cannot be resolved through the normal operations and maintenance procedures and provide leadership for root cause analysis.  To work closely with/be the clients Technical Design Authority and the other technical resources. To act as a mentor for their chosen field. This will typically involve technical presentations, solution demonstrations, solution design/configuration, proposal and bid response documentation.

Typical Deliverables

·       To act as a technical lead within the customer account for both internal and external requirements. 

·       To act as an client facing technical escalation point and to be able to mentor/coach internal resources to achieve a higher level of service.

·       To act as the last line technical lead to resolves technical problems, either design or support related problems. To take a lead where required in root cause analysis to drive issue resolution and limit impact to the customer.

·       To train internal staff on product and customer networks.

·       To review and report on specific customer incidents and to manage customer expectations. To add value and highlight trends within the call data.  Ensuring escalation and feedback drives a high level of performance throughout Cyro.

·       To be responsible for the documentation and upkeep of technical databases relating to the customers network infrastructure such that internal engineering colleagues can refer to this information held on either a WiKi or KEDB, assisting in the resolution of customer incidents and problems.

·       To assist in the build and design of Proof of Concept scenarios, Type Approval activities in the Cyro labs.  To help in the creation of test type documentation and test scenarios.

·       Assist and/or lead in the pre-staging of equipment to be installed on customer sites as part of projects or installs.

·       To attend, as required, the following customer facing meetings, support reviews, project based, monthly service reviews, weekly incident reviews.

·       Produce and Peer Review Low Level Designs

·       Produce and Peer Review High Level Designs

·       To assist principle engineers in the development and demonstrations of new solutions both internally and externally.

·       Be an expert in the required Technology for your section. Create and deliver technical presentations, solution demonstrations, solution design/configuration, and proposal development.

· Ensure tickets, escalations,changes and upgrades are completed and closed inline with Service Level Agreements. Report to client on successful completion of all tasks. Some tasks will need to be completed outside of normal working hours. Some tasks will require travel to client site.

·       Ensure time sheets are accurate and submitted weekly. Incident call updates, where required, are accurate, timely and meaningful.  Overtime and expenses are completed and submitted accurately.

·       Handling and protection of Cyro information and reporting of security incidents as defined in the Information Security Policy and the HR Information Security Policy.

Business Operations Skills – Experience

·       Demonstrable experience supporting Service Provider and Enterprise Grade Networks

Business Operations Skills – Qualifications

· Business Operations Skills – Qualifications

·       Networking certifications in as many vendors as possible Cisco, F5, Solarwinds, Aruba, Fortigate, Checkpoint, Palo Alto, Juniper

·       Opportunity to take additional certifications is available - Cyro actively promotes training and the taking of certifications.

·      Microsoft Azure networking experience would be beneficial.

·       Must be a Subject Matter Expert in chosen discipline

·       Multi discipline required

Behavioural Requirements

·       Excellent work ethic and a strong sense of ownership and proactive mind set

·       Remain hands-on with technology

·       Builds trust and a collaborative relationship with stakeholders across the organisation and colleagues within the team

·       Strives for continuous improvement, delivers and supports new processes and directions

·       Excellent customer facing and presentation skills

·       Excellent verbal and written communications

·       Leadership qualities

·       Presentation skills

·       Technical skills

·       Problem solving skills

·       Commercial / business awareness

·       Ability to work independently

Excellent Employee Benefits:

Cyro is committed to ensuring that we offer industry leading career opportunities, salary and benefits packages. Join us and you can expect to receive:

·      26 days holiday, including public holidays, plus the option to buy or sell five days each year

·      Company pension scheme

·      A range of family friendly policies

·      An employee-funded car leasing scheme

·      Occupational health support

·      Cyro Rewards Scheme

So why choose Cyro for your next opportunity?

·       To build, run and maintain a successful network, you need a connected approach – a team you can trust from strategy to support, and everything in between. At Cyro, this is what we do!

·       As part of our team, you could be working with some of the biggest names in the Critical Nation Infrastructure and Service Provider sectors including London Underground, Network Rail, Transport for London, RNLI, MOD and Virgin Media. You’ll help us ensure the most important messages get through – however tough the conditions.

·       Here are just some of the ways we’re different:

o   You’ll go further with us. We understand the importance of career development and will give you all the support you need to realise your potential. You’ll receive formal training, e-learning and mentoring from top professionals. And we offer opportunities to transfer to other sectors – or even different technology areas.

o   You’ll make a difference. You could be working outdoors, battling the elements, or in one of our many offices helping us develop the network infrastructures of tomorrow.

o   You’ll be treated as an individual. We’re not a vast corporation, which means every individual counts. With us, you’ll be valued and supported, involved and empowered from day one.

o   You’ll be well rewarded. We offer salary progression that reflects market rates and personal performance, a flexible working environment and excellent training.

We reserve the right to close this vacancy once we have received sufficient applications.

Cyro is an equal opportunities employer and is committed to diversity and inclusion.